Terms and conditions of online sales
These sales conditions are agreed between H3D whose registered office is at LAVANCIA (01590), ZA Sous la Combe, France, hereinafter called “H3D”, and any person, a professional or a private consumer, wishing to make a purchase through the H3D Internet website, hereinafter called “the buyer”.
Purpose
The purchase of a good through this website implies the buyer’s acceptance without reservation of these conditions of sale.
The conditions of sales overrule all other general or specific conditions not expressly agreed by H3D.
H3D reserves the right to modify these conditions of sales at any time. In such a case, the applicable conditions shall be those that are valid when the buyer placed his/her order.
Characteristics of the products on sale
The products on sale are the ones shown on the online sales page of H3D’s website.
The photographs used to illustrate the products are non-contractual although they are as true as possible.
H3D cannot guarantee complete resemblance with the product on sale especially regarding colours.
Prices
The prices appearing in the H3D’s website are expressed in dollars excluding taxes and rights.
H3D reserves the right to modify these prices at any time; however the prices which appear on the website when the order is placed shall be the price applied to the buyer.
The indicated prices include shipping and handling costs.
Geographical area
Our online sales website accepts orders from a very large number of countries in the world, if you can not find your country in the drop-down list, thank you for contacting us.
Orders
The buyer who wishes to purchase a product must:
- complete the form with all the data requested;
- make the payment;
- check and confirm both order and payment.
All data provided and the recorded confirmation shall be deemed proof of the transaction.
The confirmation shall act as the signature and acceptance of the transaction carried out.
H3D shall confirm receipt of the order by e-mail.
H3D reserves the right to cancel any order from a buyer with whom there is dispute or litigation over the payment or delivery of a prior order.
H3D is not responsible of any mistake made by the buyer while entering his/her data in the form.
Opting out right
Non-professional buyers can benefit from an opting out right of 7 working days from the day of delivery to return their product to H3D for its exchange or a full refund without any penalty charges except return shipping costs.
Forms of payment
Payments shall be made by credit cards or Paypal account; payment will be handled by the secure payment system of Paypal.
For further information about Paypal, please click here.
Delivery
The products will be delivered to the address indicated on the purchase order.
H3D’s export prices do not include any sales tax or custom taxes. The buyer will take care of any possible import taxes, duties according to the law of his/her country.
Delivery times are only given for informative purposes; if the delay exceeds thirty days from the order, the sales contract may be terminated and the buyer refunded.
Warranty
All products supplied by H3D are covered by the warranty legally stipulated in articles 1641 et seq. of the French Consumer’s Code.
In the event of non-conformity of a product, it can be returned to the H3D who shall exchange it or make a refund.
Any complaints, exchange or refund requests shall be made by post to the following address: H3D, ZA Sous la Combe, 01590 LAVANCIA, FRANCE, within thirty days following delivery.
Liability
H3D, during the online sales process, shall only be held by a “best efforts obligation”; its liability shall not cover any damage caused by the use of the Internet network such as the loss of data, intrusion, virus, and breakdown in service or other involuntary problems.
Personal data
In accordance with the French law concerning computers, files and privacy of January 6th 1978, all personal data concerning the buyer may be subject to computerised processing.
The buyer has the right to access, modify, and remove this personal data and can exercise this right through H3D.
Filing - Proof
H3D shall file the purchase orders and invoices on a reliable and durable storage medium constituting a true copy in accordance with the dispositions of article 1348 of French Civil Code.
The computerised records of H3D shall be considered by the parties as proof of the communications, orders, payments and transactions made between the parties.
Regulations covering litigations
These conditions of onlines sale are subject to French law.
Any dispute arising out of the composition or fulfillment of an order shall be finally settled in accordance with the Rules of Conciliation and Arbitration of the International Chamber of Commerce.